1. General provisions
- These Terms are a public offer by the Dracon VPN service (the “Provider”) addressed to any individual who accepts them (the “User”).
- The offer is accepted when the User registers, pays for a plan, or installs and launches the Dracon VPN application. Acceptance means unconditional agreement with these Terms.
- Dracon VPN (the “Service”) creates an encrypted network tunnel between the User’s device and the Provider’s servers to protect traffic and connections on public networks.
- The Service may not be used to bypass applicable legal restrictions or access resources prohibited or restricted in the Russian Federation.
- The Provider may amend these Terms. A new version is published on this page and becomes effective five days after publication. Continued use after that date means acceptance.
2. Scope of the agreement
- The Provider grants access to the Service under the selected plan, while the User agrees to comply with these Terms and pay applicable fees.
- The Service includes traffic encryption, routing through a protected tunnel, supported mobile applications and access to the account area.
- Services are provided remotely over the internet as information services.
3. Registration and account
- The User provides accurate registration details and keeps credentials confidential.
- Actions performed through the account are treated as actions of the User unless the Provider has been notified of unauthorized access.
- One account is intended for personal use. Sharing access with third parties or reselling the Service is prohibited unless agreed in writing.
- The User must promptly notify support if credentials or a subscription key may have been compromised.
4. Plans, payment and activation
- Current plan prices and subscription periods are displayed on dracons.ru before payment.
- Payment is processed by the available payment provider. The Provider does not receive or store full bank card details.
- A subscription is activated after successful payment and confirmation from the payment provider. The access period starts at activation.
- Unless recurring billing is explicitly offered and accepted, subscriptions do not renew automatically.
- A subscription key is equivalent to access credentials. The User is responsible for keeping it private.
5. Refunds
- A refund may be requested at support@dracons.ru within 24 hours after payment if the Service has not been used, including no VPN connection and no traffic transfer.
- If the Service has been activated and used, the service is considered provided and no refund is normally available, except where required by law or where a confirmed technical fault made the Service unusable.
- Requests must include the payment identifier and the account login or email. Approved refunds are returned through the original payment method within the payment provider’s processing time.
6. User rights and obligations
The User may access the Service during the paid period and contact support. The User must comply with the law, these Terms and the Acceptable Use Policy; maintain device security; and avoid activity that harms the Service, other users or third parties.
7. Provider rights and obligations
The Provider maintains access to the Service, protects account data within its control and provides support. The Provider may perform maintenance, update infrastructure, limit or suspend access where required for security, legal compliance or investigation of a material violation.
8. Technical limitations and liability
- Internet performance depends on the User’s connection, device, network conditions and third-party infrastructure. The Provider does not guarantee uninterrupted availability or a fixed speed.
- The Service is provided “as is” to the extent permitted by law. Planned maintenance, emergencies and circumstances beyond reasonable control may cause temporary interruption.
- The User is responsible for their actions and for content transferred using the Service. Nothing in these Terms limits statutory consumer rights.
9. Intellectual property
The software, name, logo, interface and other Service materials are protected intellectual property. The User receives a personal, limited, non-exclusive and non-transferable right to use the application during the subscription.
10. Support
Support is available at support@dracons.ru and through @draconvpnbot. The usual response time during working hours is up to 48 hours.
11. Claims procedure
Before court proceedings, a written claim describing the request must be sent to support@dracons.ru. The response period is 30 calendar days from receipt. Consumer jurisdiction rights remain unaffected.
12. Governing law
These Terms are governed by the laws of the Russian Federation, including applicable civil, consumer protection and information laws.